Frequently Asked Questions

Frequently asked questions

Wakeboarding

Are there any restrictions for wakeboarding?

Wakeboarders must be: 8 years of age or above; Able to swim at least 25 metres competently; Accompanied by an adult if under 16; In good health and are able to satisfy themselves that the activities are within their abilities; Not under the influence of alcohol or drugs.
All participants whether wakeboarding, on the ringo rides or aqua park must be under 20 stone in weight.



Do I need to make a reservation?

We recommend booking a minimum of 48 hours in advance as spaces are limited. We do accept walk-in's if here is availability (aqua park walks in's are charged £15 pp). To avoid unnecessary congestion, waiting time or disappointment we do recommend booking online. Drop in sessions will be allocated on a first come first serve basis. There must be sufficient time before the start of your session for you to change and receive your safety briefings. ​ Pre-booking is advised. We do not reccomend any beginners/new riders booking during our last month of the season (November) due to water temperatures.



How does the cable wakeboarding system work?

We have 2 straight line cables for wakeboarding. It is a maximum of one wakeboarder per cable per session. Attached to the straight line is a handle line, which you hold onto. Unlike wake boarding behind a boat, you will experience a forward and upward pull, meaning it is easier to get up and riding. Each cable is operated by your coach, who is able to match the speed to your ability. The upward pull, speed control and one to one coaching allows for quick progression. You do not need to have any previous board experience to be up and riding in a beginners lesson.



Should I book the north or south cable?

​South Cable Obstacles: Pool gap, rail and incline, barrel. North Cable Obstacles: 2xkickers and a box. For beginners, it does not matter which cable you book as you receive one-to-one coaching on both cables. Ringo Rides MUST be booked on North Cable.



How long is a wakeboarding session?

Each set is 15 minutes long. Please note that the time you book is the time you are wakeboarding on the water and it is advised that you arrive at least 15 minutes before your session to allow enough time to check in and change. Please arrive at least 30 minute before session if having a beginner lesson. If you are late, you will lose this time on the water.



Will someone teach me how to wakeboard?

​All our cable operators are qualified coaches and they will be there to advise you throughout your session, whether a beginner or more advanced rider, they will be more than happy to give you a handy tip.



Can I hit the obstacles?

For your safety, before you can hit the obstacles and water features you must be able to complete the following wakeboard maneuvers whilst remaining in control of your board: Hold a hard heelside and toeside edge Negotiate corners Ollie Turn the board from regular to switch and back Ride switch at least 100m Ollie to switch Pembrokeshire Wake Park instructors and cable operators will assess your riding when you first enter the water and if they are confident you are obstacle ready you can then start hitting the obstacles.



Can I use my own board?

Yes, you can but we do ask that before you enter the water you allow our staff to check the board (not all boards are built to hit features). If you are using obstacles you must remove the fins. All wakeboarders use their own equipment at their own risk.



Will the park close in bad weather?

Come rain or shine Wild Lakes will be open for business. However, to maintain everyone’s safety in cases of extreme bad weather (e.g dangerous winds, lightning or fog) we would either temporarily stop operations or shut the park. We will notify all participants affected as soon as possible. Participants who have pre-booked and paid for a session that day will have their account credited so that they can re-book on another day. We highly reccomend that any new riders/beginners do not book during our last month of the season (November) due to water temperatures.



Are there changing rooms?

Yes, changing rooms are made available to all wakeboarders. Showers are also available to wakeboarders.



Do I need to be able to swim?

Yes. All participants must be able to swim 25m unaided. No refunds are available if you are removed from the water as you are not competent at swimming 25m unaided.



Do I need a wetsuit?

Wetsuits are not mandatory when the water temperature is above 18 degrees celsius. Wetsuits can be hired on the day if required.



Is there a maximum weight for the activities?

All participants must be under 20 stone in weight. Please be aware that all actvities require a good level of health and fitness.



What do I need to bring with me?

Please bring your booking confirmation (phone confirmation is acceptable), a towel, swimsuit and suitable footwear.



What time should arrive?

Wakeboarding- If you have not been to the wake park before or have booked a beginners lesson then we recommend arriving 30 minutes before the start of your session (if you are a large group or know it will take a while to change into wetsuits then allow yourself more time). Safety briefings etc must be provided before starting. For regular riders we recommend arriving 15 minutes before the start of your session. If you are late, then you will lose your time on the water (this time will not be refundable). Please ensure all waivers are completed before arrival, this can be done by 'adding a family member' onto your online account.



Aqua Park

Are there any restrictions on the Aqua Park?

Aqua Park users must be: All participants must be a minimum of 6 years old; All children under the age of 14 must be accompanied on the Aqua Park (in the water) by an adult (18+) and a ratio of 3 children maximum to one adult; All participants must be able to swim a minimum of 25m competently; All participants must be a minimum of 1.1m in height; Accompanied on site by an adult if under 16; In good health and are able to satisfy themselves that the activities are within their abilities; Not under the influence of alcohol or drugs. All participants must be under 20 stone in weight.



Do I need to make a reservation?

We recommend booking a minimum of 48 hours in advance as spaces are limited. We do accept walk-in's if here is availability (aqua park walks in's are charged £15 pp). To avoid unnecessary congestion, waiting time or disappointment we do recommend booking online. Drop in sessions will be allocated on a first come first serve basis. There must be sufficient time before the start of your session for you to change and receive your safety briefings. ​ Pre-booking is advised.



How long is the aqua park session?

The session lasts 45 minutes- 50 minutes. There is 10-15 minutes for the safety briefing and for getting everyone in and out of the water safely. Please arrive 30 minutes before your booking start time on the Aqua Park. If your miss the safety briefing, participants may not be able to enter the water.



Will the park close in bad weather?

Come rain or shine Wild Lakes will be open for business. However, to maintain everyone’s safety in cases of extreme bad weather (e.g dangerous winds, lightning or fog) we would either temporarily stop operations or shut the park. We will notify all participants as soon as possible. Participants who have pre-booked and paid for a session that day will have their account credited so that they can re-book on another day.



How many people can go on the aqua park?

We make 26 spaces available for each session. The aqua park has a capacity for 40 people, however we limit the numbers to ensure everyone's enjoyment. For private bookings, we can increase the numbers to 30 persons. *COVID UPDATE* We have restricted number to 20 people per session to allow more space and freedom to run around!



I'm trying to book, but it isn't showing the time/date I want.

An account will need to be 'Signed up' to in order to show availability. Our booking system will ask for the number of participants in your group first, so that it only shows bookings where we are able to accomodate your group size.



Are there changing rooms and showers?

Yes, changing rooms are made available to all users of the aqua park. However, there are no showers for users of the aqua park, so treat is like a day out at the beach and bring a swim suit and towel.



Do I need to be able to swim?

Yes. All participants must be able to swim 25m unaided. Lifeguards will perform random swim tests and remove anyone from the water who is unable to swim the required distance unaided. No refunds are available if you are removed from the water for such reasons.



Do I need a wetsuit?

Wetsuits are not mandatory when the water temperature is above 18 degrees celsius. Wetsuits can be hired on the day if required.



Is there a maximum weight for the activities?

All participants must be under 20 stone in weight. Please be aware that all actvities require a good level of health and fitness.



What do I need to bring with me?

Please bring your booking confirmation (phone confirmation is acceptable), a towel, swimsuit and suitable footwear.



What time should arrive?

Aqua Park- Please arrive a minimum of 30 minutes before the start of your session. You must be changed and present for the safety briefing to be permitted onto the water (if you are a large group or know it will take a while to change into wetsuits then allow yourself more time). If you are late and miss the safety briefing you may not be allowed on the water (this session will not be refunadble). Please ensure all waivers are completed before arrival.



Can I wear shoes?

No, trainers or hard soled shoes are not allowed on the aqua park. Your can either go barefoot or wear wetsuit boots.



Ringo Ride

Are there any restrictions on the Ringo Rides?

Ringo Riders must be: 6 years of age or above; At least one metre tall; Able to swim at least 25 metres competently; Accompanied by an adult if under 16; In good health and are able to satisfy themselves that the activities are within their abilities; Not under the influence of alcohol or drugs. All participants must be under 20 stone in weight.



Do I need to make a reservation?

We recommend booking a minimum of 48 hours in advance as spaces are limited. We do accept walk-in's if here is availability (aqua park walks in's are charged £15 pp). To avoid unnecessary congestion, waiting time or disappointment we do recommend booking online. Drop in sessions will be allocated on a first come first serve basis. There must be sufficient time before the start of your session for you to change and receive your safety briefings. ​ Pre-booking is advised.



Will the park close in bad weather?

Come rain or shine Wild Lakes will be open for business. However, to maintain everyone’s safety in cases of extreme bad weather (e.g dangerous winds, lightning or fog) we would either temporarily stop operations or shut the park. We will notify all participants as soon as possible. Participants who have pre-booked and paid for a session that day will have their account credited so that they can re-book on another day.



Do I need a wetsuit?

Wetsuits are not mandatory when the water temperature is above 18 degrees celsius. Wetsuits can be hired on the day if required.



Do I need to be able to swim?

Yes. All participants must be able to swim 25m unaided. No refunds are available if you are removed from the water for not being a competent swimmer.



Is there a maximum weight for the activities?

All participants must be under 20 stone in weight. Please be aware that all actvities require a good level of health and fitness.



What do I need to bring with me?

Please bring your booking confirmation (phone confirmation is acceptable), a towel, swimsuit and suitable footwear.



What time should arrive?

Ringo Rides- If you have not been to the wake park before or have booked a beginners lesson then we recommend arriving 30 minutes before the start of your session (if you are a large group or know it will take a while to change into wetsuits then allow yourself more time). If you are late, then you will lose your time on the water (this time will not be refunadble). Please ensure all waivers are completed before arrival.



Cafe & Bar

Are spectators allowed?

Of course! We have a lovely café and perfectly located decking area for spectators to watch the action whilst enjoying a drink and some locally sourced snacks. There is no entry fee for PWP visitors or spectators. We do however ask that all visitors abide by our wake park rules. ​ The Aqua park does have an OUTDOOR spectator area, but spectators are welcome to wait in our indoor cafe. ​ We do not permit any other food or drink on site, only food that has be purchased in our Cafe can be consumed. ​ We are also dog friendly and allow well behaved dogs on leads. However, we do ask that dogs do not enter the water at any time.



Can I bring my own food?

No, we do not allow anyone to eat food or drink at the wake park that has not been purchased on site.



Can I buy or drink alcohol on site?

We run a family friendly water sport facility, so although we do sell alcohol we do ask that it is in a respectful manner. We will not serve to anyone who will be part taking in activities (until after they have partcipated) at the park, nor anyone in a wetsuit. We kindly ask that customers do not bring their own alcohol on site.



Is there outdoor seating?

Yes, we have plenty of outdoor seating including a fabulous open air TIPI tent!



What time do you serve food?

We open 7 days a week during Pembrokeshire Summer holidays and for as long as there's people on the water, we'll serve! We serve coffee & cakes only until 12noon. Peak summer times we serve food and drink: Monday 12-6pm Tuesday to Saturday 10-8pm Sunday 10-6pm We serve durign these times but if you are booked for 8pm you can enjoy your meal and the atmosphere for the evening.



Bookings

Do I need to make a reservation?

We recommend booking a minimum of 48 hours in advance as spaces are limited. We do accept walk-in's if here is availability (aqua park walks in's are charged £15 pp). To avoid unnecessary congestion, waiting time or disappointment we do recommend booking online. Drop in sessions will be allocated on a first come first serve basis. There must be sufficient time before the start of your session for you to change and receive your safety briefings. ​ Pre-booking is advised.



Do I need to complete a waiver form?

Everyone who plans to participate in any of our activities will be required to complete a waiver. Anyone under the age of 18 must have their waiver signed by an adult (18+ guardian or parent). You will be asked to read and sign the waiver on creation of your online account or at check in. To check-in quickly please ensure all participants have completed their waivers before arrival. To do so, they either need to sign up their own account (if they are 18+) otherwise, children can be added as FAMILY MEMBERS, this can be found at the bottom of the page once you've logged in to your account. One waiver per person.



Will the park close in bad weather?

Come rain or shine Wild Lakes will be open for business. However, to maintain everyone’s safety in cases of extreme bad weather (e.g dangerous winds, lightning or fog) we would either temporarily stop operations or shut the park. We will notify all wakeboarders or Aqua Park users as soon as possible. Wakeboarders / AquaPark users who have pre-booked and paid for a session that day will have their account credited so that they can re-book on another day.



Are there changing rooms?

Yes, we provide changing rooms.



Is there a booking fee?

There is no booking fee for the wake park, however the aqua park has a booking fee of 50p per person, up to a maximum of £5.



What do I need to bring with me?

Please bring your booking confirmation (phone confirmation is acceptable), a towel, swimsuit and suitable footwear.



What time should arrive?

Wakeboarding- If you have not been to the wake park before or have booked a beginners lesson then we recommend arriving 30 minutes before the start of your session (if you are a large group or know it will take a while to change into wetsuits then allow yourself more time). Safety briefings etc must be provided before starting. For regular riders we recommend arriving 15 minutes before the start of your session. If you are late, then you will lose your time on the water (this time will not be refunadble). Please ensure all waivers are completed before arrival. Aqua Park- Please arrive a minimum of 30 minutes before the start of your session. You must be changed and present for the safety briefing to be permitted onto the water (if you are a large group or know it will take a while to change into wetsuits then allow yourself more time). If you are late and miss the safety briefing you may not be allowed on the water (this session will not be refunadble). Please ensure all waivers are completed before arrival. Ringo Rides- If you have not been to the wake park before or have booked a beginners lesson then we recommend arriving 30 minutes before the start of your session (if you are a large group or know it will take a while to change into wetsuits then allow yourself more time). If you are late, then you will lose your time on the water (this time will not be refunadble). Please ensure all waivers are completed before arrival.



General

Can I leave my children on site unsupervised?

Children under the age of 16 cannot be left on site unsupervised. Children 14-16 on the Aqua Park must have supervision lake side by an adult. All waivers must be signed by an adult (18+)



Are you open on Mondays?

No, unless it is a bank holiday Monday where we will be open.



Are there changing rooms and toilets?

Yes, changing rooms and toilets are available.



Do I need to be able to swim?

Yes. All participants must be able to swim 25m unaided. No refunds are available if you are removed from the water for not being a competent swimmer.



Do I need a wetsuit?

Wetsuits are not mandatory when the water temperature is above 18 degrees celsius. Wetsuits can be hired on the day if required.



Who needs to sign the waiver?

If you are over the age of 18 you must complete your waiver and sign it yourself. For anyone under the age of 18 an adult will be required to sign your waiver (adult 18+). Waivers must be completed before arrival.



Can I buy or drink alcohol on site?

We run a family friendly water sport facility. As much as we want everyone to have fun, we kindly ask all customers from bringing any alcohol on site. We do however, sell a small selection of alcoholic beverages within our on site Cafe to customers once they have finished their activties and to spectaors.



Is the site accessible to those in wheelchairs or families with pushchairs?

The clubhouse is wheelchair and pushchair friendly. With accessible toilets also available. Please be aware that the car park and some of the paths aroudn the site are stone.



Are you dog friendly?

Yes, we are dog friendly and have 2 residents dogs (Bryn and Dewi who are rescues). We do ask that you keep dogs on a lead and do not allow your dogs to enter the water. We also ask that if nature calls, it is cleaned up by yourselves.



Is there a car park?

Yes, we have a car park onsite, but we do ask that people arrive together rather than individually as spaces are limited. Please also be aware when travelling down Cott Lane as it does have pot holes.



Can we have a picnic on site?

Unfortunately, as we have a cafe on site we do ask for people to not use Pembrokeshire Wake Park as a picnic site. There are lots of lovely picnic spots very close by which we are more than happy to point you towards.



Kit Hire

How much does kit hire cost?

If you don't have your own wetsuit or wakeboard, don't worry, we can provide all the kit you need! ​ Taster sessions include - standard board, buoyancy jacket and helmet. Beginners lessons include - standard board, buoyancy aid, helmet and wetsuit. 2's a Deal and Day Pass - Includes helmet and buoyancy aid. Progression session include - standard board, buoyancy aid, helmet and wetsuit. Bulk buys and family packs - equipment is not included, but can be hired at the below prices. ​ Helmet - £1 ​ Buoyancy Aid - £2 Standard Wakeboard - £3 Obstacle Wakeboard -£5 Wetsuit - £3 ​ The increase in cost is as a result of the extra disinfection as a result of Covid-19, which will reduce the life span of our equipment. (Equipment hire can be sorted on the day, they do not need to be pre booked)



Do I need a wetsuit?

Wetsuits are not mandatory when the water temperature is above 18 degrees celsius. Wetsuits can be hired on the day if required.



What do I need to bring with me?

Please bring your booking confirmation (phone confirmation is acceptable), a towel, swimsuit and suitable footwear.



Can I hire kit on the day?

All kit can be hired on the day, we take both cash and card. Please see price list above.



Waivers

Who has to sign waivers?

To sign up to an account you must be an adult (18+). Once an adult has signed up, they can then add children or family members to their account and complete their waivers online by signing into your account and scrolling down to 'family members'. An adult (18+) must sign their own waiver. An adult (18+) must sign as guardian or parent for any children participating. All participants must complete waivers. We highly recommend doing this before arrival, as you may lose time on the water.



I have been before, do I need to complete a new waiver?

Yes, every year you must complete new waivers.



Do I need to bring ID?

ID is requested by our booking system, this is a message we cannot remove from the booking system. So please do not worry if you don't have your ID on you for check-in. Only if we need to confirm ages are correct will we ask to see ID.



Opening Times

What are your peak SUMMER opening times?

During the Pembrokeshire Summer holidays, we are open 7 DAYS A WEEK! MONDAY - 12-6PM TUESDAY -10- 6PM (FOR AQUA PARK) & 8PM FOR WAKEBOARDING AND CAFE WEDNESDAY- 10-8PM THURSDAY -10-8PM FRIDAY -10-8PM SATRUDAY -10-8PM SUNDAY -10-6PM PLEASE CHECK ON OUR SOCIAL MEDIA, TRIP ADVISOR OR GOOGLE BUSINESS FOR UPDATES ON OPENING TIMES THROUGH THE SEASON!



When does the Aqua Park open/close?

The Aqua Park opens around May time depending on weather, weekends only until summer season. We update our social media and all business pages. The aqua park closes mid September. Always closed Mondays, bar bank holiday.



When does the Wake Park open/close?

The Wake park opens around end of March and closes mid November. The exact date varies from season to season as it is weather dependent.
The Wake park is open Tuesday-Sunday until the 11th September. From the 11th September the Wake Park will be open 12-6 Wednesday- Friday & Saturday & Sunday 10-6. From October open Wednesday, Friday 12-5 and weekends 10-5. From November open Wednesday & Friday 12-4 and Sunday 10-4. **We highly reccomend that any new riders/beginners DO NOT book during our last month of the season (November) due to water temperatures. Our cafe is also still open during the above opening times. Always closed Mondays bar bank holidays.



Bouldering Wall

When will it open?

We're aiming for mid July 2021 - but keep up to date on our social media channels! @wildlakeswales @wild_lake_wales