Question 1

Terms and Conditions - General

Accepted Answer

All bookings are subject to these terms and conditions.
 
1. TERMS AND CONDITIONS

For all activities/services offered by Pembrokeshire Wake Park Ltd (registered company name) Wild Lakes Wales (trade name), Cott Lane, Martletwy, Pembrokeshire SA67 8AB referred to below as ‘the company’. If you have any questions about these terms and conditions, please contact us on the below:
 01834 891 511 or via email to: contact@wildlakeswales.com
 
2. DEFINITIONS

Pembrokeshire Wake Park or Wild Lakes Wales (“the company”)
Customers: Any person (or parent/guardian if under 18) who is in attendance and/or participating in an activity organised by the company;
Guests: Anyone not participating in an activity but spectating, visiting our restaurant, shop or premises; 
Activities: Including but not limited to Wakeboarding/ Ringo Rides/Open Water Swimming/Aqua Park/ Bouldering/ Yoga/ Foraging / Woodland Walks/ Workshops/ Bushcraft / Children's Play Areas

3. LOCATION
The company is located on Cott Lane, Martletwy, Pembrokeshire, SA67 8AB. Check-in for all activities (not including bouldering) is at the reception hut located to the west of the clubhouse, all climbers must check-in at the bouldering wall reception(signs will guide you). Free parking is available on site, but spaces are limited, please try to car share wherever possible. 
 
4. GENERAL

4.1. CONDITIONS OF USE FOR ALL VISITORS:
 • All visitors to the site must keep their shoes on, unless participating in an activity (correct attire must be worn for each activity);
 • No food or drink other than those bought on-site are to be consumed on the patio area, picnic benches,  in the clubhouse or inside STOKED (unless in case of food allergies or previously arranged such as school trips);
 • A picnic area is available, please ensure you take your rubbish away with you;
 • Participants of water activities are not to consume food or drink 30 minutes before entering the water;
 • Customers must not be under the influence of alcohol or drugs if participating in activities;
 • No food or gum is to be chewed whilst participating in an activity;
 • Smoking is only permitted in designated areas; 
 • Bins are provided and customers are prompted to recycle wherever possible;
 • Customers are asked to keep to paths provided;
 • Customers must report any damage of property to reception;
 • Wild Lakes is in a rural / agricultural area. Therefore you may see lots of nature, insects, birds, fungi and other interesting plants & animals. We do ask that you not eat, touch or approach the wild life;
 • In the height of summer please avoid long grass areas - snakes might like to live here. 
 • Visitors must not act aggressively or be violent with members of the public or staff;
 • Wild Lakes is not responsible for any damage or loss of persons or their belongings whilst on site; 
 • We do NOT recommend taking phones/go-pro’s or any other valuables in the water with you, even with a lanyard or waterproof cover. If they are dropped in the water, staff will not be able to retrieve them; 
 • Entrance to the water is via entry and exit points;
 • Only those who have signed a waiver form, have checked-in, are dressed in the correct equipment and have an allocated time slot are allowed to participate in activities; 
 • Well-behaved dogs are permitted on site, they must not be left unattended, they must be kept on a lead & any mess picked up;
 • All youths under the age of 16 must be accompanied by a parent/guardian at all times. Parents/guardians are responsible for the actions of any children in their care;
 • Please do not distract lifeguards, cable operators, coaches or instructors;
 • Do not allow children to play around the lake perimeter or climb any surfaces. Children should be supervised by an adult 18+ at all times;
 • Any children's play equipment is used at ‘your own risk’. Please follow guidance on notices posted on site;
 • Please wash your hands before eating or drinking if you have participated in any activities.

Please speak to a member of staff if you have any further questions. 
All activities have their own conditions of use/requirements which must be met by all participants. 
 
5. BOOKINGS (including online, phone, email and bookings made in person)
By submitting a booking the customer represents to us that they have the authority to make the booking for themselves, their child or on behalf of a group and that they accept that the booking is subject to these Terms and Conditions. A contract exists as soon as payment is received. Customers should check the details of their booking (which will be confirmed via email) carefully and promptly to ensure that it accurately reflects the arrangement they have requested. They should immediately inform us of any discrepancies. Please note, by booking or participating in any of our Activities you accept and agree to be bound by these Terms and this set out in the Waiver that must be completed and signed by all participants 18+ or parents/guardians 18+ sign on behalf of their child under 18.

We can accept walk-up bookings if space exists. This cannot be guaranteed, and we strongly recommend pre-booking online.

6. PAYMENT
All bookings must be paid for in full at the time of making the booking. No booking is confirmed until payment has been made and authorised. The company may allow for part payments or deposits to be made for large groups, but this is at the company's discretion.

We do not store any payment processing details, however our payment partners may retain your details in line with their terms and conditions for the purposes of providing refunds and answering payment related queries. For further details of how payment details are processed, please contact our team at company@wildlakeswales.com (mailto:company@wildlakeswales.com)we will be able to direct you to the relevant processing partner.

7. BOOKING CONFIRMATION
Once payment is received email confirmation of your booking will be sent to the email address provided by you.  You should check the details of your booking carefully and promptly to ensure that it accurately reflects the booking you have requested. You should immediately inform us of any discrepancies or alterations. If you purchase a package such as progressions sessions, please use the code sent via email to book your time slots after purchase. Failure to do so will result in your Activity Time not being booked.

8. PRICES
All session prices are subject to change. However, once a customer has made a booking the price will not be subject to any change, with exception held for omitted details or invoice errors. To attend a session it must be paid for in full. If a session is booked for multiple people, the full price for all people is due before the activity commences. Any session not paid for will not be valid, the company reserves the right to cancel any booking without prior notice if full payment has not been made in accordance with these conditions.

9. DISCOUNTS:

​​9.1. STUDENT DISCOUNT
Student discount is available. Evidence of student status must be shown when you check-in. If no proof can be provided at the time of check-in and there is any doubt about the student's status, staff may request payment of the discounted value before allowing participation.
​
9.2. LARGE GROUP DISCOUNT
Groups of 8 or more on the wake park will receive a discount on single and or double wakeboard sessions. Private bookings on the Aqua Park will also receive a discount. Multi pass packages/ birthday party bookings are also deemed to be group bookings and discount has already been applied to these packages, therefore no matter the group size there is no further discount on these packages.

9.3. DISCOUNT CODES
From time to time the Company may run initiatives offering discounts on our activities. Discount Codes must be used Online, these bookings must not be made via phone, any such calls will not be eligible for discount. Discounts offered may be subject to their own terms and conditions.

10. VOUCHERS
 • Gift vouchers are valid for 12 months from the date of issue. Unused values will not be refunded or attributed to any transactions after the expiry date.
 • Gift vouchers cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new voucher or be replaced after expiry and are not legal tender, account cards, credit or debit cards or securities.
 • If your purchase exceeds the value of the gift voucher, balance must be paid by cash, debit or credit card.
 • If you return any products you have purchased using a gift voucher, the balance will be credited to you as a credit note and is to be redeemed against subsequent purchases.
 
11. POSTPONING, AMENDING, CANCELLING A BOOKING

11.1. POSTPONEMENT 
The company reserves the right to reschedule or cancel sessions at any time without prior notice, for example due to adverse weather conditions or any circumstance beyond our control. In the event of a cancellation/rescheduling, customers can choose to attend an alternative session or to have their session fee attributed to a future booking. As the company cannot control the weather the company cannot guarantee that an activity that you book will be able to proceed or that it won’t be terminated early due to adverse weather conditions. The company will only issue a refund if it is not possible to provide an alternative date to carry out or complete the allotted time for your Activity and you agree to be reasonable in facilitating a re-booking. We will post on our social media pages if we need to postpone an Activity, we will also endeavour to contact affected bookings using the details provided at the time of booking.

11.2. AMENDING A BOOKING
Changes to times and dates for confirmed bookings can be carried out over the phone or via email, but must be completed a minimum of 48 hours before the booking is due. We will attempt to accommodate any change requests up to 48 hours before the booking, but it may not be possible due to other bookings.

11.3. INDIVIDUAL CANCELLATIONS
You may cancel your session at any time; however cancellation within 48 hours before your session start or non-attendance will result in the full loss of your session cost. Refunds will be given for cancellation more than 48 hours before your session, or the monies from your booking will be held as credit on your account within our system. We reserve the right, at our own discretion, to reattribute any lost session fees incurred through late cancellation or non-attendance.
 
11.4. GROUP CANCELLATIONS (8 OR MORE PEOPLE/2 HOURS OR LONGER)
Customers may cancel their session at any time, however, there are charges for cancellations made less than 7 days before a session commences. In the event of a cancellation less than 7 days before the session commences, the amount paid-to-date will be forfeited. Non-attendance will result in the cost for the session being forfeited. A refund is only available for cancellations made more than 7 days before a group session commences.
 
12. CONSENT 
All users of the company's activity facilities will be required to sign a waiver form confirming they understand the risks of participation, the activities conditions of use, requirements, and rules. If customers are under 18, we will require their parent’s/guardian’s consent and a completed waiver prior to them participating in any other activity on company premises. No consent form will result in the customer not being able to attend their session – no refund will be given. 
 
Children under the age of 16 are not to be left without their parent/guardians supervision (except for bouldering youth/junior clubs). Once consent has been given, participants aged below 16 years of age must be supervised by a parent/guardian, these parents/guardians must remain in the vicinity of the children at all times. 
 
13. HEALTH AND SAFETY
The health and safety of all our visitors, customers and participants is of the highest priority at all times. Land and Water based activities can be hazardous and customers (if under the age of 18 their parents/guardians) must accept that there are risks when participating in the land and water based activities on offer by the company. Customers must comply with all safety and general instructions given by the company and its staff. When participating, customers must be in general good health mentally and physically and must satisfy themselves that the activities are within their abilities.

When completing the waiver, customers (if under the age of 18 their parents/guardians)  are declaring that they are in general good health mentally and physically and that the activities are within their abilities.

The company reserves the right to refuse a booking on medical grounds.

No participants are permitted to participate in any activity on company grounds under the influence of alcohol or drugs. 
 
14. PARTICIPANTS WAIVER - ACCEPTANCE OF RISK, OUR RESPONSIBILITIES, DUTY FOR YOU TO PROVIDE INFORMATION AND YOUR RESPONSIBILITIES FORM

The waiver form is an important document which sets out our responsibilities to you, your responsibilities to us and sets out the risks involved in the activities we offer. As such you must accept that risks are attached to the activities you are about to do. We want you to be clear as to the risks and about the fact that the fun things we offer are not risk free and when you engage in the activities we provide there is a risk of injury and or death. We do everything we can to keep you safe but nothing in life is risk free so you need to be clear about the risks and what you need to do to keep yourself safe.

Waivers must be completed before arrival. Parents/ Guardians must complete waivers for children under the age of 18.

To see the waiver form in its entirety please follow the link below:
https://waiver.roller.app/wildlakes/

Waiver forms are valid for a year from the date of signature. On completion of booking you accept the terms and conditions and therefore accept the risk of injury and or death as a result of your participation. 
​
15. SAFETY EQUIPMENT
All wakeboarders are required to wear a buoyancy aid/impact vest and helmet at all times. All ringo ride participants are required to wear a buoyancy aid and a helmet at all times. 
All users of the aqua park are required to wear a buoyancy aid at all times. 
Depending on the weather a wetsuit may be advised for water-based activities.
All climbers must wear flat shoes or climbing shoes (available for hire) whilst participating, clothing should not be too loose.

Both helmets and buoyancy aids are supplied free of charge by the company for water based activities.

Please see waivers for details regarding using your own equipment.

16. DAMAGE
Should damage or loss to persons or equipment be caused as a result of willful damage or gross negligence by a customer, a customer under the influence of alcohol or drugs or as a result of refusal or failure to obey instructions given by our staff, then he or she will be liable for the full amount of repair or replacement and any resulting costs. Staff reserves the right to terminate the session/event at any time.  Adults will at all times be responsible for minors in their charge.

The company takes no responsibility for any damage caused to equipment (ie - wakeboards, bindings, wakeskates or wetsuits) whilst riding over floating features or wakeboarding or any equipment whilst climbing or on the aqua park or partaking in any other activity the company runs. 
 
17. MEDICAL ATTENTION
Medical conditions must be declared to the activity leaders in advance by all customers. The Participant or in the case of a child his/her parent or legal guardian authorises the company and anyone authorised by them to seek on either theirs or their child’s behalf all reasonable medical and surgical care that may be necessary as a result of any injury sustained while on the Premises.
 
18. UNRULY BEHAVIOUR
Customers are required to be considerate towards others and the company's neighbours, keeping noise levels to a minimum and using Cott Lane in a safe manner. If the customer or any member of their party is behaving in such a way as to cause danger, upset or distress to any third party or damage to property, the company reserves the right either for the safety of staff or other participants to remove the person from the activity/premises if necessary. No refunds will be given and the customers are liable for any damage caused. The consumption of drugs/illegal substances on the company’s premises is strictly prohibited. The company has an alcohol licence, customers will not be served before or whilst participating in activities, the company will also uphold all legal requirements with regards to ID age checks. Participants on signing of waivers confirm they will not participate under the influence of drugs/alcohol. Parents/guardians are liable for their children.
 
19. INSURANCE
The Company holds appropriate employer and public liability insurance. Personal insurance against injury, theft, loss or any other event is not included, and you must arrange for such cover, if required, to be in place.

20. PHOTOGRAPHY, VIDEOGRAPHY AND AUDIO RECORDINGS
During your visit, your image or voice may be captured by either our own devices or those of our partners. By visiting our Site, you accept that you may be filmed either for the production of stills or video. These images may be used for promotional and similar purposes. The Participant grants the company permission to take photographs, video and audio records of the participant whilst on the Premises or using the facilities/participating in Activities and grants the company the perpetual right to use and reproduce, for any purpose and without compensation to the Participant, any photographs, digital or electronic images, audio recordings, movies or videos taken of the Participant whilst at the Premises. The Participant(s) is also aware and grants permission for the use of CCTV whilst at the Premises.
 
In the case of children under the age of 16, you accept and consent by making the Booking that still or video images of children may be taken whilst on site. 
 
Many of our visitors will also be capturing video and photographs whilst on site. By attending our site, you understand and accept that we are not responsible for the use of any images of you that may be captured in this way.
 
21. PERSONAL DATA
Please see our Privacy Policy for further information with regards to how your information is handled.

22. INTELLECTUAL RIGHTS
The Participant(s) consents to the use of personal data (except data relating to health) given for the purpose of monitoring the use of facilities and for use by the company only.

The copyright and all other intellectual property rights in the products and services shown in the company’s brochures, website and other materials shall at all times remain the property of the company.
 
23. UNDERSTANDING OF TERMS AND CONDITIONS
The company's acceptance of any booking will only be done subject to the customer’s acceptance of these Terms and Conditions. Payment of the customer (parent/guardian if under 18) will be regarded as evidence of acceptance of and consent to these conditions. Bookings are accepted by the company on the basis that all details provided by participants are correct.

24. COMPLAINTS 
The company's Facilities Manager is available to deal with any issues arising from your activity. It is essential you raise any issues during your time at the company so they can be dealt with immediately. The Facilities Manager is Sarah Harris, to be contacted at company@wildlakeswales.com.(mailto:company@wildlakeswales.com)

25. WAIVER
The company reserves the right to waive any or all of the conditions.

Question 2

Terms and Conditions - Activities General

Accepted Answer

ACTIVITIES TERMS AND CONDITIONS

26. RENTAL EQUIPMENT
The company has wetsuits, wakeboards, buoyancy aids, helmets & climbing shoes available for hire. These can be paid for at check-in. 
 
27. CHANGING FACILITIES 
We have dedicated changing areas for our activities. The male and female changing rooms for the wake park have access to two shower cubicles each. Access to showers is restricted to those wakeboarding. Mixed changing rooms are in 2 containers located next to the aqua park. Lockers are also available, but the company accepts no responsibility for possessions or belongings left in lockers.

28. CHANGE TO SITE AND/OR PARK LAYOUT
The company reserves the right to change the layout of all aspects of the Site and activities at the company's absolute discretion. We may also close certain equipment at certain times or remove it from the site. This may mean that certain Aqua Park, Climbing Wall items or wake park obstacles are moved, replaced or taken out of commission at any particular time. This may involve the closure or movement of multiple items. This would normally be for reasons of safety or repair but could be for any other reason or indeed for no reason.

29. ACTIVITY RESTRICTIONS
All of the company’s Activities have restrictions to ensure the safety of participants. These include but are not limited to age, weight and height. Some of our activities are age restricted and may require proof of age. If no proof of age can be provided at the time of check-in and there is any doubt about the age, it is at the discretion of staff to decide whether the customer can attend the session or not.

29.1. WEIGHT RESTRICTIONS
All participants whether wakeboarding, on the ringo rides, aqua park or bouldering wall must be under 20 stone in weight.

30. ARRIVAL AND LATE ARRIVALS
The time booked is the time you start on the water. You should arrive at least 45 minutes before the start time of water based activities and 15 minutes before the start of land based activities. This allows time for check-in, changing, and any safety briefing (you should also allow 30 minutes after your session ends to return any hired equipment and change).

All waivers must be completed before arrival for all participants. Failure to do so may incur an admin fee of £5 per waiver.

Late arrivals will not be refunded. If you are late for a session and miss the safety briefing you will not be able to participate. Any Activity time lost due to late arrival will not be recoupable.

31. ACTIVITY TIME
All Activity Bookings are made on the basis of the time shown in the description. Any increases in the time of an Activity is at the sole discretion of Management.

CABLE TIME - All wakeboarding sessions are 15 minutes long each i.e. double session wakeboarding provides 2 x 15 minute sessions on the water (this includes time taken to get in and out of the water, but not the safety briefings/dry land lessons).  Cable time cannot be shared unless for a ringo ride. 
 
AQUA PARK TIME - Each aqua park pass permits one participant 45 minutes on the aqua park at their allocated time slot. Their allocated time slot will show a time of 1 hour, as this includes their safety briefing and time to enter and exit the water.

BOULDERING WALL TIME - Participants who are registered as competent climbers may book 3 hour sessions on the wall, if there is capacity then at the discretion of staff you may be permitted to continue climbing beyond your booked time(during opening hours). Shorter sessions such as little rockers (1 hour), clubs and introductions (1.5 hours) also run, such sessions will run within their allocated times.

STOKED - Table bookings can be made for all service times. Tables will be held no more than 10 minutes, if you are more than 10 minutes late we may give the table to another group. All groups have their tables reserved for 2 hours.

OPEN WATER SWIM  AND YOGA TIME. 
All bookings are to be made directly with the instructors (separate entities to the company). 
The instructors will confirm session times and will have their own terms and conditions.

FORAGING, WOODLAND WALKS, WORKSHOPS, BUSCHRAFT/ CHILDREN’S PLAY AREAS 
All bookings are made based on the time shown in the Activities Description.

Question 3

Terms and Conditions - Wakeboarding/ Ringo Ride

Accepted Answer

32. WAKEBOARDING/WAKE SKATING CONDITIONS OF USE
Wakeboarding requires the participant to use a wakeboard or wake skates with an outdoor cable system to pull them through the water and/or over floating features.

Conditions of use all wakeboarders/wake skaters must meet to participate:

1. Minimum age 8 years old; 
2. Minimum of 1.1m in height;
3. Able to swim at least 25 metres competently and unaided; 
4. In general good health mentally and physically and be able to satisfy themselves that the activities are within their abilities; 
5. Not under the influence of drugs or alcohol;
6. Weigh no more than 20 stone;
7. Will ride under control and listen and adhere to all safety information and instructions provided by company staff;
8. Under 16's must be accompanied and have a parent/guardian responsible for them on site at all times, the adult does not need to enter the water.
 
Equipment Includes: helmet, buoyancy aid and standard wakeboard.
If riders require wetsuits or obstacle boards, these can be hired for an additional charge. 
​
Anyone hitting obstacles must be obstacle standard and able to perform the following:
-Hold a hard heelside and toeside edge
-Negotiate corners
-Ollie
-Turn the board from regular to switch and back
-Ride switch at least 100m
-Ollie to switch
 
32.1 WAKEBOARDING - SINGLE, DOUBLE, TRIPLE SESSIONS
 • All single, double and triple sessions include:
- buoyancy aid, helmet and standard wakeboard with binding
- one to one coaching on either the north or south cable. 
 • The following add-ons are available:
 • Wetsuit hire - £5pp
 • Dry land lesson, including wetsuit hire £5pp- (where you will learn all the basics of wakeboarding before entering the water - required for those with limited / no cable wakeboarding experience). 
 • How do I book? Select the north or south cable and select your desired date. You will be shown the available time slots on the day chosen. If you wish to booked 1 x single session, then select a single 1 x 15 minute session time slot and proceed to the checkout. If you wish to book a double session, then select  2 x 15 minute double session time slots and proceed to checkout.  then please select We recommend booking a 15 minute break between double or triple sets. 
 • Double or triple sessions must be booked for the same day to achieve the discount. These sessions must not be shared amongst others. 
 • The time on the water is for one individual person and cannot be shared amongst others. 
 • All sessions include one to one coaching

32.2 WAKEBOARDING- PROGRESSION SESSION 
 • Progression sessions include:
- 6 x 15 minute sets on the water with one to one coaching on the north or south cable. Each 15 minute session can be booked according to your preferences. Ie you can book one, two or three sessions at a time. We do not recommend more than 3 sessions in one day.
- all equipment (wetsuit, buoyancy aid, helmet and standard wakeboard with bindings), 
 • Before booking, check if there is availability on the cables on your desired day. Once you have bought the package you will receive a discount code via email, you do not have any sessions booked until you have booked your session time slots using the discount code.
 • How do I book? Once you've purchased this package you will be sent a discount code via email. Return to the booking page, select your desired date and cable (north or south). Select your desired time slots. It will show full price until you get to the end of the checkout and have entered your discount code. 
 • The package can only be purchased once per person and is for individual use (not be shared with others).
 • You have one year from the date of purchase to use your 'Progression Session' credits.
 • Once this package has been purchased it is non-refundable.
 • No further discount can be provided to progression session packages as discount has already been applied.

32.3. WAKEBOARDING MEMBERSHIP 
 • Membership does not include wetsuit or obstacle board hire. 
 • You are signed up to a pay monthly contract until the last day of November per year (except Crew members).
 • You cannot under any circumstances cancel this contract.
 • On completion of your sign up to membership, you will receive an email with your ‘membership number’. Use this at checkout for your sessions to be discounted. It will only permit you 4, 6 or 8 sessions a month, depending on your membership. 
 • Once you have used your allocated monthly sessions, you may purchase extra sessions. You will be provided with an online discount code for this. 
 • Sessions that have not been used are not refundable. 
 • Members can book Jam nights for £11.00. These are to be booked online. Jam nights are for 16+ only. 
 • If you cancel a booking with 24 hours notice or greater there is no charge.
 • If you cancel a set with less than 24 hours notice, you will lose that set for the month. 
 • If you don’t turn up for a booked set there is a £15 charge. 
 • The company's opening hours/days of the week may vary throughout the season.
 • All members are restricted to booking a maximum of 2 sets per day. 
 • Membership sessions cannot be shared and must be used by the paying member only. 
 • New friends or family introduced to wakeboarding under the ‘Introduce a friend for half price’ must not have redeemed this discount from the company before and must not have wakeboarded at our facilities before. This can only be used once per person.
 • As a member you have access to a 10% discount on all food, drink and shop stock. Discount on food and drink is limited to £10 in one day and proof of membership must be provided at the time. Discount is only applicable to members purchases, it must not be shared with non-members. 
 • You must book all sessions with your monthly allowance online. If you try to book your monthly allowance session via phone or email, you will be charged a booking fee of £2.50 (except extra sessions).

32.4. WAKEBOARDING BULK BUY
 • You have one year from the date of purchase to use your 'Bulk Buy' credits.
 • Bulk buys are only to be used by one person, they are not to be shared amongst friends/family.
 • Buoyancy aid, helmet and standard board with bindings are provided. 
 • Once this package has been purchased it is non-refundable. 
 • Maximum of 3 sessions per day. 
 • Package options are 'bulk buy 10' or 'bulk buy 25'm which provide you with 10 or 25 x 15 minute sessions per package.
 • How do I book? Once you've purchased this package you will be sent a discount code via email (please note that time slots are not reserved until the code is redeemed). Return to the booking page, select your desired date and cable (north or south). Select your desired time slots. It will show full price until you get to the end of the checkout and have entered your discount code.
 • No further discount can be provided to bulk buys as discount has already been applied.

32.5.WAKEBOARDING FAMILY PACK
 • You have one year from the date of purchase to use your 'Family Pack' credits. 
 • Family pack sessions can be used by any direct family member (e.g. Mum, Dad & Kids).
 • Buoyancy aid, helmet and standard board with bindings are provided. 
 • Once this package has been purchased it is non-refundable.
 • A maximum of 3 sessions per person per day to be booked.  
 • Package options are 'family pack 25' or 'family pack 50’ which provide you with 25 or 50 x 15 minute sessions per package
 • How do I book? Once you've purchased this package you will be sent a discount code via email (please note that time slots are not reserved until the code is redeemed). Return to the booking page, select your desired date and cable (north or south). Select your desired time slots. It will show full price until you get to the end of the checkout and have entered your discount code.
 • No further discount can be provided to day passes as discount has already been applied. 
 
32.6. WAKEBOARDING JAM SESSION
 • Jam sessions are not suitable for beginners. 
 • Riders must be obstacle standard to book onto Jam Sessions. 
 • These sessions must be booked in advance. 
 • Buoyancy aid, helmet and standard board with bindings are provided. 
 • Regular jam nights are for 16+ only.

32.7.WAKEBOARDING INITIATIVES
 • Sessions passes are for individual use and cannot be shared. 
 • These initiatives are to help introduce new customers to the sport. If you wakeboard regularly then please do not book this session. 
 • Participants must meet activity requirements. 
 • Cannot be used in conjunction with any other offers. 
 • If food or drink is included in the initiative these cannot be changed or swapped. 
32.8. WAKEBOARDING KIDS CLUB
 • Sessions passes are for individual use and cannot be shared.
 • Wetsuit Hire not Included.
 • Participants must have completed a double session as a beginner and be up and riding as a minimum before participating in this programme. 
 • Participants must meet activity requirements.

33. RINGO RIDE
Conditions of use all ringo participants must meet to participate:

1. Minimum age 6 years old; 
2. Minimum of 1.1m in height;
3. Able to swim at least 25 metres competently and unaided; 
4. In general good health mentally and physically and be able to satisfy themselves that the activities are within their abilities; 
5. Not under the influence of drugs or alcohol;
6. Weigh no more than 20 stone;
7. Able to participate in a sensible, controlled and responsible manner, participating to their ability and in compliance with all notices, instructions and directions as published or displayed from time to time and in compliance with any instruction given to the participant(s) by an authorised person;
8. Under 16's must be accompanied and have a parent/guardian responsible for them on site at all times, the adult does not need to enter the water.
 
 • A Ringo Ride session includes a 1x15 minute ringo ride on the water.
 • Ringo rides can be shared between 2 adults or 3 children maximum.
 • Buoyancy aids and helmets are included.
 • Once this package has been purchased it is non-refundable.

Question 4

Terms and Conditions - Aqua Park

Accepted Answer

34. AQUA PARK

• Aqua Park sessions last 1 hour. With 45 minutes of time on the water and 15 minutes for your safety briefing, entry and exit of the water. 
 • Buoyancy aids are included.
 • Wetsuits can be hired for £5 pp. 
 • Sessions must be pre-booked to ensure availability.
 • If you are late for your session and miss your safety briefing you will not be allowed on the water. Please arrive a minimum of 30-40 minutes before the start of your session. 
 
Conditions of use all aqua park participants must meet:
1. 6 years of age or above;
2. At least 1.1 metres tall;
3. Able to swim at least 25 metres competently and unaided;
4. In general good health and be able to satisfy themselves that the activities are within their abilities;
5. If under the age of 14 accompanied (in the water and physically on the aqua park) and supervised by an adult (18+). Maximum ratio of children supervised by an adult is 1 adult to 3 children;
6. If 14-16 years of age, they do not have to be accompanied on the water, but must be supervised from land by an adult (18+). There is no ratio for 14-16 year old supervision; 
7. Able to participate in a sensible, controlled and responsible manner, participating to their ability and in compliance with all notices, instructions and directions as published or displayed from time to time and in compliance with any instruction given to the participant(s) by an authorised person; 
8. Not under the influence of drugs or alcohol; 
9. Weigh no more than 20 stone.

Question 5

Terms and Conditions - Bouldering Wall

Accepted Answer

35. BOULDERING CONDITIONS OF USE

All Participants must accept the BMC Statement below:

The BMC recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions.

All participants must meet the following activity requirements:
​
1. Minimum age for participation is 7 years old.
2. 3-6 year old children are permitted to climb in our Little Rockers sessions only*. 
3. Maximum weight 20 stone.
4. Participants should notify staff if they see other climbers not following Wild Lakes Conditions of Use and Rules. 
5. In general good health and be able to satisfy themselves that the activities are within their abilities;
6. All children (under 16) in the bouldering wall MUST have an adult responsible for them on-site - for children attending lessons, courses or clubs, the adult can leave during the class. 
7. Can I climb without supervision? You must be a Registered Adult Competent Climber or a Registered Youth Competent Climber to climb without supervision. Please see below. 
 
8. ADULTS 18+
8.A What is a Registered Adult Competent Climber? A Registered Adult Competent Climber must accept the BMC statement, our conditions of use and rules of the bouldering wall, which will be done on arrival before your first session at Wild Lakes Bouldering Wall. A Competent Climber is someone with previous bouldering experience with a good level of technique and skill and understands and appreciates the risk involved and knows how to behave in order to mitigate those risks for both themselves and others around them, including anyone who they might be supervising. They will register as a Competent Climber in-house. You will be asked questions on registration to confirm your competency, please do not be offended if we recommend an introductory lesson. 
 
9.B What is a Novice Adult Climber? Novice Adult Climbers are not deemed competent climbers, due to limited to no bouldering/climbing experience. They will require supervision either from a Registered Adult Competent Climber or via booking a lesson or course where they can work towards becoming competent. ​

9.C What is a Registered Supervising Adult? A Registered Supervising Adult must accept the BMC statement, our conditions of use and rules of the bouldering wall, which will be done on arrival before your first session supervising at Wild Lakes Bouldering Wall. A Registered Supervising Adult is 18+ and understands and appreciates the risks involved in climbing and knows how to behave in order to mitigate those risks for those they are supervising and others around them. They are not booked or Registered to Climb but solely to supervise a maximum of 2 children who are climbing. 
​
9. YOUTH 14-17
9A. What is a Registered Youth Competent Climber? A Registered Youth Competent Climber is a youth aged 14-17 with previous climbing experience, a good level of technique and skill, and understands and appreciates the risk involved in bouldering and knows how to behave in order to mitigate those risks for both themselves and others around them. They are NOT able to supervise others. A Registered Youth Competent Climber must accept the BMC statement, our conditions of use and rules of the bouldering wall. To register as a Youth Competent Climber they must be signed off in-house by a member of staff. This must be pre-booked before climbing at Wild Lakes. 
 
9B. Youth competency sign-off MUST be pre-booked and arranged separately BEFORE the youth is booked to climb (not required for lessons/courses). To arrange please contact us on boulder@wildlakeswales.com. 
 
9C. Registered Youth Competent Climber (aged 16-17) may use the bouldering wall without supervision from a Registered Adult Competent Climber /Registered Supervising Adult and does not require a responsible adult present at Wild Lakes.
 
9D. Registered Youth Competent Climber (aged 14-15) may use the bouldering wall without supervision from a Registered Adult Competent Climber/ Registered Supervising Adult, however a responsible adult MUST be present at Wild Lakes during their participation (unless otherwise pre-arranged). 
 
​9E. What is a Novice Youth Climber (aged 14-17)? Novice Youth Climbers are not deemed competent climbers, due to limited to no bouldering/climbing experience. They may only climb under the supervision of a Registered Adult Competent Climber/ Registered Supervising Adult, unless booked onto a lesson/course (where instructors provide supervision and instruction). The supervising adult must be booked on the same time slot. We recommend all novice climbers complete an introduction to bouldering class first to improve their technique, skills and understanding of safety and etiquette whilst climbing. 
 
10. JUNIOR 7-13
10A. What is an Experienced Junior Climber? An Experienced Junior Climber can demonstrate their experience, knowledge of climbing safety and etiquette. Experienced Junior Climbers can be signed-off as such in-house. Experienced Junior Climbers can participate with supervision from a Registered Adult Competent Climber/  Registered Supervising Adult, unless booked onto a lesson/course (where instructors provide supervision and instruction). The supervising adult must be booked on the same time slot. 7-10 year olds are best supervised on a 1:1 basis and 11-13 year olds on a 1:2 basis. 
 
10B. Junior Experienced sign-off MUST be pre-booked and arranged separately BEFORE the Junior is booked to climb in the designated hours (not required for classes/courses). To arrange please contact us on boulder@wildlakeswales.com. 
 
10C. What is a Novice Junior Climber? Novice Junior Climbers are not deemed experienced climbers, due to their limited to no bouldering/climbing experience. Novice Junior Climbers can climb under the supervision of a Registered Adult Competent Climber/ Registered Supervising Adult who is booked as a Non-Climbing Supervising Adult. The Supervising Adult must be booked on the same time slot. The Novice Junior Climber does not require a Registered Adult Competent Climber if they are booked onto a lesson/course (where instructors provide supervision and instruction), however they must have a responsible adult 18+ on-site with them.  We recommend all Novice Climbers complete an introduction to bouldering class first to improve their technique, skills and understanding of safety and etiquette whilst climbing.  7-10 year olds are best supervised on a 1:1 basis and 11-13 year olds on a 1:2 basis. We do not recommend Novice Junior Climbers are booked onto sessions after 6pm.

10D. Bouldering 3-6 year olds - Children of this age can only be booked onto ‘Little Rockers’ (we have set times for these sessions, or the staff may deem it quiet enough that a Little Rocker may go on the mat, but this is solely at the staff members discretion. Each child aged 3-6 requires Supervision on a 1:1 basis by a Registered Adult Competent Climber / Registered Supervising Adult (who must also be booked as a non - climbing supervising adult). Supervising Adults please see additional information regarding Supervision below, Supervising Adults must adhere to the additional guidance/rules in place for younger climbers to ensure their safety. 
 
11. SUPERVISION
11A. All Novice Climbers MUST be booked into the appropriate lessons/courses/clubs for their age and with a Registered Adult Competent Climber (if required) at the correct adult to novice ratio.

11B. All Supervisors 18+ can sign in a maximum of 2 novice climbers per session. They must be on the mat with the participants they are supervising, actively engaging with the activity and ensuring the participants are adhering to the rules. If a supervisor is responsible for a novice  adult/ novice youth or experienced junior climber but wishes to climb during the same session they must be booked as such and the novice participant they are supervising must have their feet on the mat whilst the supervisor is climbing. If the participant they are supervising is physically climbing the wall, the supervisor must have their feet on the mat. They are not to be eating, drinking, or on their phones whilst supervising. Supervising adults take full responsibility for the actions of those they are supervising and are responsible for making sure that participants under their supervision adhere to the rules (especially ensuring they are not directly below other climbers). Adult supervisors can not be responsible for any children not participating whilst they supervise. 
 
11C. Adult Supervisors 18+ Supervising a Novice Adult (18+) Only a Registered Adult Competent Climber 18+ can supervise a Novice Adult and accept full responsibility for the safety of the novice climbers. A Registered Supervising Adult cannot supervise a Novice Adult.

11D. Adult Supervisors 18+ Supervising a Novice Youth (14-17) or Experienced Juniors (7-13) The Supervising Adult 18+ must be Registered Adult Competent Climber / Registered Supervising Adult and accept full responsibility for the safety of the novice climbers.

11E. Registered Competent Youth Climbers (aged 14-17)  Registered Competent Youth Climbers, who have been signed off in-house, do not need supervision. However, all under 16 year olds must have an adult present onsite. Over 16 year olds do not need an adult present onsite.
 
11F. Adult Supervisors 18+ Supervising a Novice Junior (7-13)
The Supervising Adult 18+ must be Registered Adult Competent Climber / Registered Supervising Adult and accept full responsibility for the safety of the novice climbers. Supervisors can sign in a maximum of 2 novice climbers per session, 7-10 year olds are best supervised on a 1:1 basis and 11-13 year olds on a 1:2 basis.  The Adult Supervisor must be booked as a Supervisor and not climbing during the same session as the Novice Juniors they are supervising.

11G. 3-6 year olds please see point 10D

35.1. INTRODUCTION TO BOULDERING
 • This class includes the use of climbing shoes, however participants are able to wear suitable flat shoes of their own if they prefer. 
 • This class includes a safety briefing and an introduction to bouldering where you will learn the basics of climbing/bouldering, before climbing yourself.
 • Once this package has been purchased it is non-refundable. 
 • The class booked is for one individual person and cannot be shared amongst others. 
 • Classes must be pre-booked to ensure availability.

35.2. CLIMBER PASS - ADULT / CHILD
 • One off session passes can be booked for 3 hour sessions in the bouldering wall. 
 • The time booked is when your session starts (for example if you book a 10:00am slot for 3 hours, your climbing time starts at 10:00 am and finishes at 13:00, so if you arrive at 10:30am you will only have 2 hours 30 minutes of your session remaining. The hours run consecutively). 
 • The time climbing is for one individual person and cannot be shared amongst others. 
 • No equipment is provided. Shoes can be hired on the day (for an additional cost) if required. 
 • If the bouldering wall is quiet, staff may permit you to have extra time climbing, but it is at the staff members discretion. 
 • The company highly recommends their ‘Introduction to Bouldering’ class for anyone wanting to learn climbing technique and safety and techniques of bouldering (IE novices/beginners). 
 • At check-in staff will confirm competency before permitting you access to the bouldering wall. If a safety briefing is required this will reduce the amount of time you will have climbing. 
 • Please see conditions of use for age/climbing competency restrictions. These must be met by all bookings.

35.3. BOULDERING BULK BUY
 • You have one year from the date of purchase to use your 'Bulk Buy' credits.
 • Bulk buys are only to be used by one person, they are not to be shared amongst friends/family.
 • Bulk buys permit the purchaser to 10 x 3 hour bouldering sessions. These sessions are to be pre-booked. They cannot be used to purchase courses, lessons or events. 
 • No equipment is provided. 
 • Once this package has been purchased it is non-refundable. 
 • No further discount can be provided to bulk buys as discount has already been applied. 
 • Once you've purchased your bulk buy package you will be sent a discount code via email. Follow the link back to the booking system to book your desired date and time. It will show full price until you get to the end of checkout and enter your discount code.

35.4. BOULDERING WALL MEMBERSHIP - INDIVIDUAL MONTHLY AND ANNUAL
 • Membership does not include the hire of equipment.
 • The bouldering wall is open 12 months of the year, however opening times will vary throughout the year. 
 • Bouldering wall memberships allow unlimited climbing, during opening hours. There are no time restrictions (peak or off-peak) or limits to the number of visits during a membership period. 
 • A member must agree to follow the facilities Conditions of Use.
 • You cannot under any circumstances cancel this contract (should the bouldering wall be closed by the government due to COVID-19 all memberships will be frozen until we are able to re-open). 
 • Memberships are for individual use and are not to be transferred or used by family/friends. 
 • On completion of your sign up to membership, you will receive an email with your ‘membership number’. Use this at checkout for each session to be discounted. 
 • Sessions not used are not refundable. 
 • Lessons, courses, competitions and socials are not included in this membership. 
 • You must book all sessions with your monthly allowance online. If you try to book your monthly allowance session via phone or email, you will be charged a booking fee of £2.50.
 • A 12 month membership runs for 12 months from the purchase date. Payment is made via monthly direct debit. 
 • Purchasing 1 months membership will take a single payment, your membership will become active immediately and will last 30 days from purchase date. There is no automatic renewal. 
 • Memberships can only be frozen under exceptional circumstances and at the discretion of the company’s management.
 • Refunds on memberships are not given.
 • If payment cannot be taken for any reason, the booking system will attempt to take payment again at a later date. If the second attempt fails a member of staff will be in touch and the membership will be suspended until payment is received. 
 • New friends or family introduced to bouldering under the ‘Introduce a friend’ discount must not have redeemed this discount from the company before. It cannot be used multiple times for the same person. It can only be used for a single 1x3 hour session of bouldering.
 • As a member you have access to a 10% discount on all food, drink and shop stock. Discount on food and drink is limited to £10 in one day and proof of membership must be provided at the time. Discount is only applicable to members purchases, it must not be shared with non-members.

35.5. BOULDERING WALL MEMBERSHIP - FAMILY MONTHLY AND ANNUAL
 • Please see all points in 32.4 as these still apply.
 • Family memberships must only be used between direct family members i.e. (parents and children), adults / children on the membership cannot be changed, the members must remain the same or the membership will become void. 
 • All requirements for supervision must still be upheld by families at all times.

35.6 YOUTH AND JUNIOR CLUB (ONE OFF AND TERM PASS)
 • Children should ideally book onto an introductory lesson first to ensure they have the basic skills and understanding of safety whilst climbing before attending a club.
 • Classes can be paid for as a one-off (depending on availability) or as a ‘term pass’.
 • All passes are for individual use and cannot be shared. 
 • Term passes will automatically book your child onto a club session once per week (your chosen date time) for the whole school term. If your child is unable to attend a session it cannot be refunded or rescheduled for another time. 
 • Club sessions will still run during the school holidays, but you have the flexibility to book these separately or have a climbing break during the holidays. 
 • Once the ‘term pass’ has been purchased it is non-refundable. 
 • Shoe hire is provided. 
 • No further discount can be provided to term passes as discount has already been applied.

35.7 ADULT COURSES
 • Adults are not required to have completed the ‘introduction to bouldering’ class before attending. 
 • Each course is for use by one individual, not to be shared between family/friends. 
 • Once you have booked and paid, you are immediately booked for 4 consecutive lessons that run over 4 weeks. 
 • If you miss a class this cannot be refunded or scheduled for another time. 
 • No equipment is provided. 
 • No further discount can be provided to courses as discount has already been applied.

Question 6

Terms and Conditions - STOKED

Accepted Answer

36. STOKED

36.1 STOKED RESTARAUNT 
 • You can book a table for  2, 3, 4, 5, 6, 7 or 8 people. If your group size is larger than this please do not book multiple tables. Contact us on contact@wildlakeswales.com and we can help arrange your table booking. 
 • Tables are reserved for a maximum of 2 hours. 
 • These tables can only be booked for groups wishing to enjoy a meal at wild lakes. They are not to be booked for picnics, drinks or cake.
 • Please do not book a tipi dining table for a children's party. Please contact us on contact@wildlakeswales.com to arrange a child's party. 
 • Please inform us of any dietary requirements or allergens in your group before your arrival.
 • Please arrive at the time booked, tables will be held for a maximum of 10 minutes before being offered to a waiting group.
 • Please do not book a table less than 2 hours prior to an activity booking. You must not eat or drink 30 minutes before participating in any of our activities. 
 • If you wish to eat after an activity with us, then please allow yourself a minimum of 15 minutes after your activity finishes to change etc. 
 • Please be aware if you are partaking in an activity you will not be permitted an alcoholic drink until your activities have been completed. 
 • We do not offer fast food and our team works in a small kitchen. Meals are prepared and cooked fresh to order, you may experience a longer wait time when we are very busy. 
 • Dogs are welcome, but please keep them on a lead and clean up any mess. 
 • A deposit of £5 per person is taken for table bookings. The deposit paid will be deducted from the booking holders food order. The deposit is non-refundable. 
36.2 STOKED EVENTS
 • During our event nights we may run a reduced menu and seating is much more relaxed and informal. 
 • Booking is still highly recommended.

Question 7

Terms and Conditions - External Operators , Deals, Initiatives, Offers

Accepted Answer

37. EXTERNAL OPERATORS
External operators may be permitted to run sessions including but not limited to open water swimming and yoga. These sessions are booked and paid for with each activity's organiser, who have their own terms and conditions you must be aware of and accept.

38. INITIATIVES / DEAL / OFFERS

Normal terms and conditions/ conditions of use stated above for each activity still apply.

38.1 - Wakeboarding Find Your Wild Initiative
 • Sessions passes are for individual use and cannot be shared. 
 • If you wakeboard regularly then please do not book this session. 
 • Participants must meet activity requirements for wakeboarding.
38.2 YOUTH AND JUNIOR CLUB ‘ SUMMER SPECIAL’ ADD ON
 • This is only available to the individual booked into junior or youth club and cannot be shared with others.
 • The code issued on purchasing of the ‘summer special’ is valid until the end of October of the year bought. 
 • The ‘Summer Special’ is only available to those who purchase a term pass. They are not available to those who book clubs as a one-off pass. 
 • The add-on permits an individual to 6 x single wakeboarding sessions. Please refer to single wakeboarding sessions for terms and conditions. 
 • The individual must meet all of the activity requirements.

38.3. MULTI PASS PACKAGES
 • Are available for groups of 4 or more.
 • Wetsuit, buoyancy aid, helmet and standard board with bindings are provided. Dry land lessons are included for wakeboarding. 
 • Contact the company on contact@wildlakeswales.com to book. 
 • Must be pre-booked a minimum of 48 hours in advance. 
 • All participants must meet all the activity requirements.
 • Ringo’s are a shared activity and therefore the 15 minutes is shared between the group.
 • No further discount can be provided to multi pass packages as discount has already been applied. 
 • The booked activities are for those within the group to participate in, there cannot be any swaps of participants.

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